Returns and replacements

Applies to printed gifts in the shop. For planners (PDF downloads) see the terms.

The short version

Every item is printed just for you, so we cannot take returns if you simply change your mind, pick the wrong size or colour, or the item is not what you pictured. If something arrives damaged, misprinted or is not what you ordered, we will make it right.

What we will replace or refund

• The item arrives damaged or defective.
• The print is clearly wrong: misprinted, cut off, wrong design or the wrong product.
• The wrong size, colour or personalization was produced compared with your order.
• The order never arrives (see shipping).

We will send a replacement or refund you, and you do not need to send the item back.

How to ask

Use the contact form within 30 days of delivery and include your order number, a short description and one or two clear photos of the item and, if it is a shipping problem, the packaging. We reply by email, usually within 2 business days.

Items with a letter

The stockings, journals and mugs with a letter are made with the letter A only; there is no other letter to choose. Please check that is what you want before you pay. If we print something other than the capital A shown on the page we will replace it.

Sizing

Apparel pages include sizing notes and the size chart. If you are between sizes, go up one. We cannot exchange for fit.

Cancelling or changing an order

Contact us as soon as you can. If production has not started we will cancel and refund it. Once it has started we cannot.

Refunds

Refunds go back to the original payment method. Your bank may take a few business days to show it.

Your rights

This policy does not limit any rights you have under the law where you live.